What Clients Say About Working With Tom Santos

★★★★★5.0 out of 5

Based on 284 verified client reviews

Serving the Temecula Valley since 1993  ·  Branch Manager & Senior Loan Originator  ·  NMLS #332212

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★★★★★

Oh my goodness Tom and his team are the best. He worked so hard to obtain the financing I needed in order to purchase the house I wanted. It was a very difficult and time -consuming transaction and he and his team went extra miles to make it happen. In addition, he was there every step of the way with all parties involved. I had many questions and he was very responsive, easily accessible, and is very knowledgeable in all aspects real estate. I recommend 110%.

LWLiz Watts
May 2026 · ✓ Verified
★★★★★

I want to thank Tom Santos, Jen Ortiz, and the team for all of their help during this process of buying a home. Buying a house is stressful enough, but knowing that you have a staff that is there for you at any time when you have a question gives you peace of mind. I will recommend everyone to Arbor financial!

ECElisa Chica Klatch
May 2026 · ✓ Verified
★★★★★

We couldn’t thank you enough for the professionalism with communication we needed to get through the entire process of purchasing our home. Tom, you have shown exemplary commitment to our needs in order to have a smooth transaction during escrow. We are very happy with how you treated us and your hard work to getting our price where it needed to be. Thanks again for your help.

SHShane Holloway
February 2026 · ✓ Verified
★★★★★

Straight forward process, doesn’t mince words and got us the info we needed to make the best decisions possible. As first time home buyers Tom talked us through the process and explained to us what was going on at all times. I felt very informed and in good hands.

EMEdwin Munoz
August 2025 · ✓ Verified
★★★★★

After finding our dream home and having our offer accepted my wife and I were left with the daunting task of having 3 homes in escrow at once. If not for Toms depth of knowledge in finance, and the industry as a whole, this transaction never would have happened. The one thing we never had to worry about was whether or not we were getting good representation for our loan. Tom is without a doubt the best I have ever worked with in this field. He is up early checking the market, he is up late ensuring docs are pushed through for you. He has earned all of our future business and I cannot recommend him highly enough.

JLJosiah Layfield
June 2025 · ✓ Verified
★★★★★

For being my first time ever purchasing a home. Tom and his team made the whole process super easy. Tom answered and helped with every question I had. The main thing I’m greatful for is Tom was able to get me the lowest rate available! I definitely would recommend. If I had to do it all over again I would once again go with Tom and his team.

MSMelvin Sorto
April 2025 · ✓ Verified
★★★★★

I had the pleasure of working with Tom Santos at Arbor Financial, and I couldn’t be more impressed with his professionalism and dedication. From the very beginning, Tom was proactive in guiding me through the loan process, ensuring everything moved smoothly and efficiently. His attention to detail, clear communication, and willingness to go the extra mile made the entire experience stress-free. He is truly great to work with, and I highly recommend him to anyone looking for a knowledgeable and reliable loan professional.

JPJoshuah Payne
March 2025 · ✓ Verified
★★★★★

As healthcare professionals we are busy and our schedules are unpredictable. We needed someone we could trust to handle the complexities of securing a loan for a home in the Bay Area. From the onset Tom Santos’ dedication, expertise, and professionalism were evident. Tom was readily available to guiding us through the process with remarkable clarity and patience. His expertise truly shone through as he navigated the intricacies of our financial situation with precision. His attention to detail was unparalleled, ensuring no aspect of the process was overlooked by his team.

MAMaat and Tim
March 2025 · ✓ Verified
★★★★★

Tom and his team did an amazing job helping my wife and I close our dream home quick and easy while providing us with extensive knowledge on the buying process. I would absolutely refer anybody to him and his team! Thanks again Tom!

CMChris Martin
December 2024 · ✓ Verified
★★★★★

Tom and Jen, Thank you for all of your hard work and professionalism. You went over and above what a customer could hope for. The timeline was exactly what you told us on day one and we even closed escrow a few days early. We can’t thank you enough.

CAChris and Rhi
December 2024 · ✓ Verified

Verified Client Reviews

★★★★★

Oh my goodness Tom and his team are the best. He worked so hard to obtain the financing I needed in order to purchase the house I wanted. It was a very difficult and time -consuming transaction and he and his team went extra miles to make it happen. In addition, he was there every step of the way with all parties involved. I had many questions and he was very responsive, easily accessible, and is very knowledgeable in all aspects real estate. I recommend 110%.

LWLiz Watts
May 2026 · ✓ Verified
★★★★★

I want to thank Tom Santos, Jen Ortiz, and the team for all of their help during this process of buying a home. Buying a house is stressful enough, but knowing that you have a staff that is there for you at any time when you have a question gives you peace of mind. I will recommend everyone to Arbor financial!

ECElisa Chica Klatch
May 2026 · ✓ Verified
★★★★★

We couldn’t thank you enough for the professionalism with communication we needed to get through the entire process of purchasing our home. Tom, you have shown exemplary commitment to our needs in order to have a smooth transaction during escrow. We are very happy with how you treated us and your hard work to getting our price where it needed to be. Thanks again for your help.

SHShane Holloway
February 2026 · ✓ Verified
★★★★★

Tom was very kind and professional, he had everything sorted out right away!

JGJose Gonzalez
February 2026 · ✓ Verified
★★★★★

Straight forward process, doesn’t mince words and got us the info we needed to make the best decisions possible. As first time home buyers Tom talked us through the process and explained to us what was going on at all times. I felt very informed and in good hands.

EMEdwin Munoz
August 2025 · ✓ Verified
★★★★★

Easy to work with and organized. Over all positive experience.

RSRodney Sprague
July 2025 · ✓ Verified
★★★★★

After finding our dream home and having our offer accepted my wife and I were left with the daunting task of having 3 homes in escrow at once. If not for Toms depth of knowledge in finance, and the industry as a whole, this transaction never would have happened. The one thing we never had to worry about was whether or not we were getting good representation for our loan. Tom is without a doubt the best I have ever worked with in this field. He is up early checking the market, he is up late ensuring docs are pushed through for you. He has earned all of our future business and I cannot recommend him highly enough.

JLJosiah Layfield
June 2025 · ✓ Verified
★★★★★

For being my first time ever purchasing a home. Tom and his team made the whole process super easy. Tom answered and helped with every question I had. The main thing I’m greatful for is Tom was able to get me the lowest rate available! I definitely would recommend. If I had to do it all over again I would once again go with Tom and his team.

MSMelvin Sorto
April 2025 · ✓ Verified
★★★★★

I had the pleasure of working with Tom Santos at Arbor Financial, and I couldn’t be more impressed with his professionalism and dedication. From the very beginning, Tom was proactive in guiding me through the loan process, ensuring everything moved smoothly and efficiently. His attention to detail, clear communication, and willingness to go the extra mile made the entire experience stress-free. He is truly great to work with, and I highly recommend him to anyone looking for a knowledgeable and reliable loan professional.

JPJoshuah Payne
March 2025 · ✓ Verified
★★★★★

As healthcare professionals we are busy and our schedules are unpredictable. We needed someone we could trust to handle the complexities of securing a loan for a home in the Bay Area. From the onset Tom Santos’ dedication, expertise, and professionalism were evident. Tom was readily available to guiding us through the process with remarkable clarity and patience. His expertise truly shone through as he navigated the intricacies of our financial situation with precision. His attention to detail was unparalleled, ensuring no aspect of the process was overlooked by his team.

MAMaat and Tim
March 2025 · ✓ Verified
★★★★★

Tom and his team did an amazing job helping my wife and I close our dream home quick and easy while providing us with extensive knowledge on the buying process. I would absolutely refer anybody to him and his team! Thanks again Tom!

CMChris Martin
December 2024 · ✓ Verified
★★★★★

Tom and Jen, Thank you for all of your hard work and professionalism. You went over and above what a customer could hope for. The timeline was exactly what you told us on day one and we even closed escrow a few days early. We can’t thank you enough.

CAChris and Rhi
December 2024 · ✓ Verified
★★★★★

Thank you, Tom and Arbor Financial Group! We had an exceptional and amazing home buying experience because of you. Every team member we spoke with was incredibly helpful, knowledgeable, professional, and kind. I was amazed at how quickly and seamlessly we were able to get through the process. We would highly recommend Tom and Arbor Financial Group to our friends and family, and anyone looking to buy a home.

SASteve and Sara
October 2024 · ✓ Verified
★★★★★

Tom was on top of loan and he was very responsive to my questions- He cared about my situation and made sure that I was making an informed decision about my purchase

CMCraig Munsell
September 2024 · ✓ Verified
★★★★★

Tom has come to our rescue two times, most recently with the need for home improvement. The first was a guide to purchasing our home. We were introduced to Tom by our realtor, and from that point on it went well. He and his wife Jennifer are the best.

JRJoseph Robinson
May 2024 · ✓ Verified
★★★★★

Being a previous customer with Tom and his firm I would recommend anyone doing business with Arbor, quick efficient very professional. Tom and his team are very open and upfront your not blindsided by anything and always has many plans for if there were to be any issues. Will do business with again and refer family and friends.

KCKameron Clark
April 2024 · ✓ Verified
★★★★★

Tom and his team provided excellent service sticking through my tedious refinance. Appreciate the assistance. Thank you for the help!

JVJudy V
March 2024 · ✓ Verified
★★★★★

Top-Tier Service! I have used Tom Santos and his team on numerous occasions for purchase and refinance loans, and he and his team always exceed my expectations. Even with the most challenging situations, Tom is determined to achieve the best possible outcome. Tom is knowledgeable, professional, and thorough…and he will always be my go-to source for mortgage financing.

CWCorey Wallace
March 2023 · ✓ Verified
★★★★★

Tom Santos was thorough and thoughtful and made us feel valued throughout the loan process!

JCJoan C nicholson
November 2022 · ✓ Verified
★★★★★

While our experience buying our first home was anything but smooth, Tom and his team where there every step of the way. They made sure we were informed and let us know what our expectations should be even if the answer wasn’t what we wanted to hear. I appreciate the honesty and due to their hard work we were able to close with all issues taken care of . Thanks to them we have a home we can call our own.

CRCarlos R.
October 2022 · ✓ Verified
★★★★★

An answered prayer! Tom and his team were an absolute pleasure to work with. Everyone’ story is different but the bottom line is getting the job done. Tom and his team did that for my family. They went above and beyond and answered all my questions. The process was extremely smooth. Very rare to find that these days. I am definitely a fan and recommend.

DDalton
October 2022 · ✓ Verified
★★★★★

Tom and his team provided excellent service 👏 👌 He and his team were very helpful and knowledgeable. They responded to all our questions and kept us updated throughout the whole process.

RSRaymond Salcedo
October 2022 · ✓ Verified
★★★★★

Tom and his team are great. They really made my home buying experience easy. Tom is very helpful in getting you the best rates possible. He makes himself assessible at your convenience for any questions or concerns throught your entire home buying process. It was a pleasure working with him and his team, they assisted me with my first home purchase. I hope to work with him again in future.

LHLynnae Hodge
August 2022 · ✓ Verified
★★★★★

Tom and team made it easy and fast to obtain loan. The best ever in getting home loan. Thanks

DSDon Schaffer
August 2022 · ✓ Verified
★★★★★

I am very satisfied with their service. They made the process as easy as possible. With Prompt response time and closing escrow earlier than estimated.

JJudy
July 2022 · ✓ Verified
★★★★★

I appreciate Tom, Jen, John and Adrienne’s dedication and hard work ethics to facilitate my first home purchase. Their responsiveness, and experience not only assisted with the logistics of the transaction but also made me feel comfortable with my decision on my first home. They were able to lock in a low interest rate and guide me through the home buying process. I HIGHLY RECOMMEND Tom Santos and his entire team at Arbor Financial Group. Thank you for everything. I’m thrilled about my new home!

KFKiah F.
July 2022 · ✓ Verified
★★★★★

Tom and his team were knowledgeable, thorough, smart and sharp — even in this volatile market. Highly recommend.

VAVince A.
July 2022 · ✓ Verified
★★★★★

Tom was nothing short of fantastic in helping us get the loan that we needed and in closing quickly and on time! Couldn’t have asked for much more! Truly worked to move mountains for us and his work is very appreciated!

JLJoel Lopez
June 2022 · ✓ Verified
★★★★★

Tom and his team are true professionals. They got my client approved for 15% more then my clients previous lender, communicated regularly, including a week ending update and closed ahead of schedule. As a Realtor, I’ve dealt with many lenders, Tom is in a small group of A ranked lenders.

CBChristopher Byrner
May 2022 · ✓ Verified
★★★★★

Tom and his team went above and beyond to get our home refinanced. The obstacles they were presented with needed a lot of work. We were probably a high-maintenance client but they never let us feel that way. They did great for us and we’ll be recommending them for sure! Many thanks.

BABen and Orietta Mesa
May 2022 · ✓ Verified
★★★★★

We have worked with Tom and his team twice now. And I would highly recommend him. He is very professional and knows his business inside and out. Always prompt on answering calls and questions. We were super pleased working with him . We couldn’t think of anyone else we would do Real estate business with then Tom!

LSLisa sinigiani
May 2022 · ✓ Verified
★★★★★

Best ever the whole process was seemless Tom has a great supporting cast answered all questions along the way and made it a pleasurable experience would highly Recommend

MSMike S
April 2022 · ✓ Verified
★★★★★

This lender and his team were competent, knowledgeable, and experienced professionals. Their close attention to detail is unsurpassed and they are thoroughly invested in their clients.

CHColleen Haigh
April 2022 · ✓ Verified
★★★★★

What an experience this has been working with Tom & Jen. The level of professionalism and consistent timeliness was above expectation. They kept there word and they kept the process simple. I am a first time home owner, They kept the process simple and kept me in the loop regarding changes! Thank you both for the consistent communication and for under promising and over delivering!!!

PAPebble Arnick
April 2022 · ✓ Verified
★★★★★

Tom was great easy and upfront my process was fast east and stress free he has a great team. I would recommend anyone and everyone to him. Thanks Tom

MNMarcy Navarro
March 2022 · ✓ Verified
★★★★★

Great Experience getting my condo refinanced with cash out for a remodel. Closing costs were lower than expected. Rate was the lowest I could find. My Realtor recommended Tom Santos and I couldn’t be more pleased.

EJElaine Johnson
March 2022 · ✓ Verified
★★★★★

Tom Santos and his team provide a consistently successful experience for our clients every time. He has an excellent reputation in our industry which goes a long way to getting offers accepted, meeting hard deadline dates and closing on time for seamless move ins. They offer the lowest rates and minimal loan costs. We will continue to recommend their services to our clients!

AGApril Greer
March 2022 · ✓ Verified
★★★★★

Tom Santos is the best. The overall refinance and cash-out was probably the easiest one I have ever done. Tom and Jenn walked me thru the whole process with ease, kept me informed on the status and made all the signing of the documentation seamless. Tom even got me a huge discount on some VA benefits that I had been overlooking for years on past refinances. My only regret is that I didn’t go to Tom and Arbor Financial Group in the first place. Trust me, you will not be disappointed in Tom and his group for your mortgage needs. Thanks Tom and Jenn, you guys are the best.

JWJim Wambold
March 2022 · ✓ Verified
★★★★★

If you want a lender that will do everything and go above to ensure that your home purchasing process is a smooth one, he is the one you want! I purchased a new build and the builder that I purchased from was really, really difficult and did a lot of shady things. Tom and his team stepped in and fought back for me every time they tried to do something. Thanks to him, I was able to close on my home with the best interest rate possible and was safe from being “scammed”. Also, I am Deaf so my accessibility in general is limited, but Tom walked me through EVERYTHING and explained every step or move in detail.

AWAmanda Willard
March 2022 · ✓ Verified
★★★★★

They are very helpful team

RARicardo Alvarez
February 2022 · ✓ Verified
★★★★★

Tom is very professional every step of the way! He gets it done. Thank you Tom for helping us with our previous purchase and recent refinance.

SHShane Holloway
January 2022 · ✓ Verified
★★★★★

Tom is incredibly professional and went out of his way to make sure my refinance went through without any hiccups.

JBJeremy Bechtold
January 2022 · ✓ Verified
★★★★★

Great above and beyond service!

Jjon
October 2021 · ✓ Verified
★★★★★

All I have to say is WOW! Tom and his team exceeded my expectations. As a first time homeowner the escrow process seemed overwhelming at first but Tom’s team made sure I was well informed in a timely manner with great detail. As a veteran, I truly appreciated a well detail oriented team that moved forward with a purpose. Any additional questions and information I needed were met with great knowledge and expertise. I was never left guessing or surprised by actions that were needed during the process. Overall, I’d say this is the team you definitely need behind you when buying a home!

KAKemi Akinyemi
September 2021 · ✓ Verified
★★★★★

I appreciated the regular check-in’s and updates

NSNicole S
September 2021 · ✓ Verified
★★★★★

I rate Arbor Financial Group as 5 Star. Excellent Service. Tom Santos and his team were able to answer all my questions and took the time to walk me through the questions and issues I needed the most help understanding so that I could make the best decision possible.

KHKevin Heitman
August 2021 · ✓ Verified
★★★★★

Best team I could have asked for, did what they said they were going to do and more. Happy that I was able to work with Tom, Mary, and Christina as well as the rest of the team my family and I appreciate all the work you did for us Thank You so much for everything.

JMJairo Martinez
August 2021 · ✓ Verified
★★★★★

Tom has been working with me for months to find the right property. He was patient during the whole process and helped me get the best financing for my property. I am active duty military and Tom even helped me while I was deployed. This has been a process and and Tom and his team took care of me every step of the way. I will recommend Tom and his team to anyone in the market.

ASAnthony Saunders
August 2021 · ✓ Verified
★★★★★

By far the most professional company we have dealt with in a VERY long time! Tom and his team made our house buying experience so incredibly easy. We highly recommend using them!!

LMLeslie Martz and Kendra Hutchinson
August 2021 · ✓ Verified
★★★★★

Excellent response time from Tom and his team and they are extremely knowledgable.

BPBeverly Peterka
July 2021 · ✓ Verified
★★★★★

We were so happy with Tom and his team throughout every step of our mortgage process. Our application was particularly tricky, and they brought us through it with very little to no stress and anxiety on our part. Instructions and requests were very clear and timely. Responses to our questions were answered quickly and thoroughly. I highly recommend Tom and his group for all your mortgage needs! They are also lovely people to work with!!!

JSJayne Schneider
July 2021 · ✓ Verified
★★★★★

I have used Tom Santos and his team on multiple occasions, and always receive stellar service! Thank you again for your help with our home financing needs.

CWCorey W
July 2021 · ✓ Verified
★★★★★

We’d like to thank all of the staff who have been involved in the process of helping us to refinance our home loan. It was a pleasant and positive experience which we attribute to the very professional team. We truly appreciate all of the work put in by the entire staff in making this happen for us. It has been a pleasure to work with all of you. Until next time!

JAJohn and Patty Simon
June 2021 · ✓ Verified
★★★★★

We don’t even know where to start… Two months ago, our New Home Builder’s Lending Company decided that we no longer qualify for the loan that we we’re approve for last December, after we have given our deposit and have been working with them for the last 5 months and 2 months into closing of escrow… It was the most stressful time of our lives. To top it off, that mortgage company gave us only less than 12 hours to find ourselves a new lender or will lose our beautiful house. That’s when Mr. Tom Santos came into our rescue.

JMJohn Mark and Keshia Guingab
June 2021 · ✓ Verified
★★★★★

After moving back to California almost nine years ago our realtor introduced my wife and I to Tom Santos to finance our new home. Tom and his team went to work and got us into our dram home with ease. Over the years we have refinanced several times and have never thought about using anyone else! Thank you, Tom and Jennifer for always working hard on our behalf.

V&Van & Mary McClung
May 2021 · ✓ Verified
★★★★★

This is my second time working with Tom and his team. After helping my wife and me with our initial home loan, Tom provided the same excellent service with our refinance. In both instances we ran into complications that could potentially derail the whole process, however, Tom was able to find workable solutions and a path to close each time. We greatly appreciate the attention we received including the consistent communication. It is with great confidence that we recommend his services to all.

DMDaniel Melendez
April 2021 · ✓ Verified
★★★★★

Tom and his staff are true professionals. Have guided us thru loans for this home ,and our last one . Worked extremely hard and kept our agent in the loop at all times. We will utilitize Toms services in the future without hesitation ,and recommend to friends.

RBRonald Becker
April 2021 · ✓ Verified
★★★★★

I had a great experience with Tom Santos at Arbor when we refinanced our loan. He gave honest and unbiased opinions on different options helping me make the right informed decision. Not only did we secure the lowest rate possible with minimal fees, the process was easy and his team was very responsive and professional. I would go back to Tom again no doubt and have referred others already.

BSBrian S
April 2021 · ✓ Verified
★★★★★

Tom and his team worked vigorously to make my loan happen for my first home! I’m single, self-employed, and only 27 years old so it wasn’t an easy task, especially with how the market is right now, but Tom took on my loan and worked with me every day before and during escrow to make sure my dreams came true. I can’t wait to start this new adventure in my own home! Thank you so much Arbor team!

KBKayla Bannon
April 2021 · ✓ Verified
★★★★★

Tom and his team delivered an amazing level of service that expedited and simplified the home buying process. I would absolutely recommend his services to anyone. Thank you Tom and to all of your team it was a pleasure working with you.

AJAndrew J Kosciuk
April 2021 · ✓ Verified
★★★★★

Tom Santos and his team made our home buying process super easy and they we were very organized. Highly Recommend!

KMKevin M
April 2021 · ✓ Verified
★★★★★

We have done business with Tom and his team twice and both times were seamless from start to finish. Would recommend to anyone, new buyers or old pros like us. The doc u sign on line process is simple. I will warn all that at final signing be sure you have had plenty of coffee, seems like final docs just get longer and longer. Great folks, just go to Tom to it get done right and on time.

DLDan Lattimore
April 2021 · ✓ Verified
★★★★★

Once again, Tom and his team have come through for us. We were able to do a streamlined refinance through our lender in order to save 1.75% on our interest rate. The process was simple and quick. Tom has been the only lender we have used in the last 20 years, he always goes out of his way to communicate honestly with us, and I recommend him often. We will never use anyone else!

HSHeather Storms
March 2021 · ✓ Verified
★★★★★

We went with Arbor financial on the suggestion of our realtor. We had used Tom for our previous home purchase 5 years ago. Tom & Arbor financial were a pleasure to work with on this process. They are professional & detail oriented & were very congnicent when it came to following Covid 19 guidelines, offering multiple methods of communication & information transfer. Should we refi again we would definitely use Tom Santos & Arbor financial .

L&Lynette & Jim Corten
March 2021 · ✓ Verified
★★★★★

After meeting Tom, we decided to refi our home. Tom and him team were spot on got us a fantastic rate (below 2.0) and made the whole process easy. I would definitely recommend Tom at Arbor Financial. Thanks Tom

RKR Kevin Gardner
March 2021 · ✓ Verified
★★★★★

My experience working with Tom was great. He was available to work out number when ever we need them done. Always available for questions. As a first time home buyer I could not be happier to work with anybody else but Tom.

EAEmerson A. Quiroz
March 2021 · ✓ Verified
★★★★★

Tom Santos and his team worked very hard to get us the very best loan possible. They monitored the market and carefully determined the best time to act. We are very happy we got to work with Tom and his team!

GVGary V
March 2021 · ✓ Verified
★★★★★

I was referred to the Arbor Financial Group about a year ago by my Realtor who had a very high recommendation for Tom Santos. I was very pleased with the contacts I had with the staff and used their services again recently to obtain a lower interest rate when the rates dropped to the level that it made the refinance process enticing. I have really enjoyed the contacts that I have had with Tom. He knows his business and is well informed with many issues of the economy. He’s that kind of person that you will be glad you’ve had the opportunity to become acquainted with. I would be pleased to call him family.

RARonald and Sandra Bechtold
March 2021 · ✓ Verified
★★★★★

Tom and his team were recommended to me by my best friend and they were truly outstanding. I was always informed of every step of the process and Tom took the initiative to lock my interest rate just in time before it went up. Thank you Tom, Jennifer and the rest of the team for an awesome job.

NANick Alkhatib
March 2021 · ✓ Verified
★★★★★

We are very thankful for Tom Santos’ professional, responsive and honest assistance with the whole mortgage refinance process from beginning to end. I don’t foresee to the new-found savings with mortgage until the opportunity and right timing strike. Working with him and his team was an easy process, even with the seemingly endless array of paperwork needed to secure a competitive and lowest interest rate loan for us.

E&Erlinda & Edwin Miller
March 2021 · ✓ Verified
★★★★★

Financed previously and now refinanced with Mr. Tom Santos. The process is very easy and the process is painless. The word “finance or refinance” puts a hurdle on the person just by hearing it or reading it. I believe we stay away from taking action just because those of the two words. Having Mr. Santos and his team on my side of the finance industry make things very easy and smooth. They really take care of their customers and tend to their situations and needs. I would advise my friends and family to contact them for all their mortgage needs.

RTR. Tayian
March 2021 · ✓ Verified
★★★★★

Tom and his team got us the refinance on our home that we were looking for at a great interest rate.

CQConstantin Quiroga
March 2021 · ✓ Verified
★★★★★

The team was very responsive to all my questions, always answering my telephone calls right away, and being very patient with my many questions. I would definitely recommend them to any of my friends and family who need this type of service.

GJGwendolyn Jimenez
March 2021 · ✓ Verified
★★★★★

We have used Tom Santos and his team many times because they always come through with the lowest rate when refinancing and with quick, helpful service when buying.

KMKristine Mann
March 2021 · ✓ Verified
★★★★★

It’s the end of 2020 — a great time of restlessness, trepidation, and uncertainty. Fear and disappointment covered the land in a thick fog. Fortunately, Tom and his intrepid team led my wife and I through the mire to closing a refinance where the borrowers were self-employed and their business had suffered in the COVID economic downturn. Their patience with both us as client and the marketplace itself were stellar, and I can’t imagine they won’t show you the same value of overdeliver they showed us. Thank you, Tom!

CNChristian Naaden
January 2021 · ✓ Verified
★★★★★

Tom and his team worked quickly and diligently to help us from start to finish in our process of becoming first-time homeowners. They updated us through every step of the process and answered all of our questions. Tom and his team didn’t just work 9-5. They responded early in the morning and later in the evening. It was as if they worked 24/7 around the clock to get the job done! They were all amazing and I would highly recommend using them again and again!

ARAmber Rogers
January 2021 · ✓ Verified
★★★★★

Tom and his team at Arbor did amazing at helping us get our home! They were very available via email, text & phone calls which really helped when we had questions about what something meant or what was needed from us. We were purchasing a home around the holidays and they still kept themselves available to talk to if we needed them.

JSJulia Strawn
January 2021 · ✓ Verified
★★★★★

It’s not easy buying a house now days, but Tom and his group at Arbor Financial are real professionals and provided us with excellent service when we recently purchased our forever home. We were kept updated frequently and they were always ready to give us updates when we had questions or concerns. My wife and I would highly recommend Tom and Arbor Financial Group! Our experience could not have been better.

DADavid and Debra Moore
January 2021 · ✓ Verified
★★★★★

I called around to a couple lenders and even spoke with a friend of mine who does lending. I went with Tom because his experience in the industry is so evident when we came across any special cases (houses with solar contracts, etc), where he was able to lend knowledge that the other lenders and even real estate agents didn’t know about. I picked him over a friend of mine because this was business and I had to go with someone I could feel confident about when I’m making such a large purchase. He was straight to the point, responsive, and if he was unavailable, then he provided me other contacts to talk to if I had immediate questions.

HYHolly Y
January 2021 · ✓ Verified
★★★★★

The timing was very hectic getting into our new home. Tom and his staff made it happen. Thanks!

CMC Martz
January 2021 · ✓ Verified
★★★★★

With the help of Tom my wife and I were able to buy a beautiful house. The crazy times of 2020 and holiday season did not slow him down which really shows his dedication

SSStephen Strawn
January 2021 · ✓ Verified
★★★★★

Honest and caring. Best

DKDongkoan keum
December 2020 · ✓ Verified
★★★★★

Great experience. Very easy to work with. Know the industry very well & have our best interest at heart. Makes the process painless & doesn’t charge excessive fees, which is a nice change of pace from other companies. We felt like we were in good hands the whole time.

KHKristin Harvey
November 2020 · ✓ Verified
★★★★★

Excellent and professional!!! Tom went above and beyond to make it a smooth and fast process. We highly recommend him and plan to refer everyone we know to him. Could not have done it with out him. Thanks, Tom

JWjay Watkins
November 2020 · ✓ Verified
★★★★★

Great service! Kept me well-informed and was super fast to respond to any questions.

KPKeri P.
November 2020 · ✓ Verified
★★★★★

5 stars. It was a pleasure doing business with Arbor. Very quick turn around and when I had any questions Tom, John and Jennifer were always available. Anything from walking me through the computer process, lots of phone calls-sorry John, financial papers-sorry Jennifer or being able to deliver whatever they needed in person. So much patience with me and greatly appreciated. Thank you all so much for your help and God Bless.

VMv. martin
November 2020 · ✓ Verified
★★★★★

As a veteran you and your team made sure I got the best interest rate available. Your team always communicated with me and kept me up to date as to the progress along with making sure I was reviewing and signing my paperwork in a timely matter. The process was smooth and quick. You and your team always give 5 star service, which is why we keep coming back to you with all of our home financial needs. Thank you!

DPDaniel Perez
November 2020 · ✓ Verified
★★★★★

During the uncertain time of an ever changing market the team at Arbor worked extra hard to make my refinance happy for me. The staff is full of knowledge and always responds to questions and concerns

JGJon Gunkel
November 2020 · ✓ Verified
★★★★★

Tom, Jennifer, and the entire team at Arbor financial are the BEST people to work with. They are so attentive. They took the time to answer all of our questions, called to remind us that things were pending, and were very available during this entire process. We’ve already recommended them to family, that’s how much we enjoyed working with them. You are in good hands with Tom and his team.

BCBarbara Camarena
October 2020 · ✓ Verified
★★★★★

The team did a great job staying on top of the changing rates. Tom was able to get me a low rate and saved me hundreds of dollars. Over the years he And his team have always delivered and closed my loans on time.

CMCRAIG MUNSELL
October 2020 · ✓ Verified
★★★★★

Tom Santos and his team helped me purchase my home 5 yrs ago and most recently helped me refinance it. Their attention to detail helped me obtain one of the lowest interest rates I could have hoped for. Thank you Tom & team. You guys are the best, will continue to use your services and recommend you.

VCVictor Cruz
October 2020 · ✓ Verified
★★★★★

Felt well served throughout the whole process, especially considering the times we are in because of covid-19, and any delays that may have brought. Thank you for your service.

FMF. MacMillan
October 2020 · ✓ Verified
★★★★★

Tom and his team helped me 4 years ago for a home purchase and most recently to refinance. They made the process incredibly easy and kept in constant contact through emails and phone calls. And I will only work with them in the future. Highly recommended to anyone who is buying or refinancing.

FGfreddy gonzalez
October 2020 · ✓ Verified
★★★★★

My wife and I recently refinanced our house with Tom Santos and we couldn’t be happier. Tom found us the lowest rate and the lowest monthly payment. This is the second time we refinance our house with Tom Santos. With his help we are saving hundreds of dollars each month. We would like to thank Tom Santos and his team for the excellent service! We are repeat customers for life! Thanks for everything you have done for us.

PPPedro Payne
October 2020 · ✓ Verified
★★★★★

Tom Santos and Arbor Financial are one team that is hard to beat! From the moment of our first contact Tom gave us the feeling that he could meet our needs and he and his team did! The application process was extremely easy with the Arbor Financial secure portal that we were able to use for our loan application and all related documentation, etc. We are especially appreciative that in these extraorinary times (pandemic and all), we all plowed through and were able to accomplish the business transaction no matter what.

AAAustin and Jeannine Solis
September 2020 · ✓ Verified
★★★★★

What a great group! Tom and his team were able to work with our challenged situation and get us financed with lower payments than we imagined. They were always available to us and answered all our questions, even the weird ones. We are so grateful for all the hard work and have already recommended Tom and Arbor Financial Group to friends needing a team on THEIR side.

BABen and Orietta Mesa
September 2020 · ✓ Verified
★★★★★

Tom and his team very informative and kind. If I missed an email he would send a reminder text I found that very helpful, sometimes I’ll miss an email or two. Whenever there was anything to talk over my husband and I were included in email discussions, even if we didn’t reply, sometimes it’s just good to know what someone else is discussing about your future. Whenever there was something major to talk about tom and his team would ask me and my husband how we would like to move forward which very appreciated.

MGMaria G.
September 2020 · ✓ Verified
★★★★★

I just wanted to give a huge thank you to Tom and his whole team for what they were able to do for me and my family. We were with another lender for a refi and was very unhappy with them and called Tom and within a week we were on the way to a refi that the other lender was unable to do. We had a lot of requirements due to being in a chapter 13 which we were doing the refi to pay off and from the beginning Tom and his team went above and beyond to make sure that we were in good hands and the communication was excellent throughout and it was extremely easy to upload all the documents with their online system.

MSMike S
September 2020 · ✓ Verified
★★★★★

Nowadays I generally decline to share my input in rating a service because it’s requested with almost each and every interaction, but in this case Tom Santos and his team of experts deserve my time and energy since they were exceptional in their service as to two loans. The application process, and amount of documents needed these days make applying for a new loan or re-financing a loan an incredible choir. Tom, and his staff, however, made the challenges bearable, and the savings I’m about to receive on my investment property and my primary residence will be substantial.

MZMark Zuckman
September 2020 · ✓ Verified
★★★★★

REAL customers here, leaving a REAL review for Tom and his team who did a REALly great job answering all of our questions, delivering a super quick turn-around time to all of our emails and texts, even working on weekends to make sure we got the best deal out there. Mid-way through our refinance process we ran into a COVID related snag (not Tom’s fault) and he worked quickly to resolve it for us. Tom and his team seriously deserve the 5 star rating. He’s our guy and the guy we’ll refer people to.

JJosh
September 2020 · ✓ Verified
★★★★★

I am very satisfied and happy that I went with Tom. Tom and his team diligently worked and made it possible for us to lock in the lowest rate possible. Thank you Tom and your great team for making our home refinance as smooth as possible and I am glad that it happened without a hiccup while I’m on a business trip. I would definitely refer him to my coworkers and friends.

BABryan Arroyo
August 2020 · ✓ Verified
★★★★★

My experiences with Tom Santos and his team have been outstanding, however that is the reason I decided to do business with Tom and his team once again. They worked very hard to meet my expectations and very greatful for that and if someone should ever need these type of services I would highly recommend Tom and his team.

FGFrancisco Gil
August 2020 · ✓ Verified
★★★★★

This is the third time we work with Tom and they have all been great! Tom and his team have helped us make the correct decision and save money. We highly recommend Tom and his team and look forward to working with him again.

GAGabriela and Elias
August 2020 · ✓ Verified
★★★★★

This is the 2nd time we’ve worked with Tom & his team and they ALWAYS come thru for us. Very professional and easy to work with. We will definitely recommend them to all our family and friends. Fred & Sherri Janssen.

FJFrederick J Janssen
August 2020 · ✓ Verified
★★★★★

Tom and his team helped us refinance through a non-standard situation. They were very responsive and helpful throughout the process. Thank you Tom!

CCraig
August 2020 · ✓ Verified
★★★★★

I had nothing short of the best service from Tom Santos and his team. He worked around the clock to make things happen and was able to pull off miracles when it was needed. His vast connections with multiple lenders helped out tremendously with obtaining the best possible deal for my home loan. Nothing but 5 star service from Arbor Financial Group. It doesn’t get any better.

SFSteven Francis
July 2020 · ✓ Verified
★★★★★

Tom and his team were great. They communicated openly, honestly and frequently about the status of my refinance, about options, and provided me with an easy and stress-free experience. Tom helped me achieve my goals and was helpful to me. I would highly recommend Tom and his team to anyone thinking to refinance their home.

LDLaura Dickenson
July 2020 · ✓ Verified
★★★★★

Tom and his team where very helpful throughout this process. My questions where answered promptly and courteously. It was easy to communicate with him and his team. Thanks for the support!

KCKarina Cervantes-Torres
July 2020 · ✓ Verified
★★★★★

Tom was great. Everything was completely crazy due to covid 19. There were constant hurdles that were coming up because of the pandemic. In the end Tom pushed through and got the job done, and we even closed early. He had my back throughout the process. I would definitely use Tom again

CAColin Albers
July 2020 · ✓ Verified
★★★★★

Tom & his team works very hard & are very knowledgeable in everything they do. I know I had a tuff loan but you where able to get it done in a timely matter. I will definitely recommend you to my family and friends. Thank you Tom & your team for all the hard work & a job very well done.

IVIsabel valencia
July 2020 · ✓ Verified
★★★★★

Tom was very helpful. The entire process went smoothly even when it did not go as planned. I would recommend him and his team in the future. Thank you!

NANadine Armenta
June 2020 · ✓ Verified
★★★★★

If there were 10 stars there I would give it,you deserved more than five! Your professionalism and helpful friendly advice thro it all from start to finish always maintaining contact and we were never in doubt or in the dark about anything. You will be highly recommended by us. Again Thank You So Much !

KSKen Swearingen
May 2020 · ✓ Verified
★★★★★

It was an absolute pleasure to meet Tom Santos and work telephonically with his staff in acquiring the loan for our home. His attention to detail and impressive demeanor are outstanding and would make an excellent standard which other professionals should strive to achieve. I highly recommend him and his company to anyone who need their services.

RDRonald D. Bechtold
May 2020 · ✓ Verified
★★★★★

I had an excellent experience working with Tom Santos and his team. I am a first time buyer and Tom was able to secure an affordable loan/payment on my new home. We wanted to go with a lender that we could have confidence in their experience, who we could trust, and who would communicate with us throughout the entire process. Tom and his team were great to work with and he was able to help us hit our goals and targets for the loan on our new home. If you are looking for a lender who is who they say they are, and a lender who will walk with you through the entire process, look no further than Tom!

EHErik H.
May 2020 · ✓ Verified
★★★★★

Tom and his team’s attention to detail was outstanding, they were available to answer questions during normal business hours, after hours, and even on weekends. The team’s efficiency in processing the mortgage coordination with the escrow company and realtor far surpassed any other mortgage companies I have ever dealt with.

RCRobert Cordes
April 2020 · ✓ Verified
★★★★★

Tom and his team were professional, honest, quick, and caring. We were extremely happy to work with them and highly recommend them!

KHKRISTIN HARVEY
March 2020 · ✓ Verified
★★★★★

Great working with Tom and team. Very friendly and easy to work with.

TFTyler Forster
March 2020 · ✓ Verified
★★★★★

Have refinanced many times in the past and have to say that this one was by far the most user friendly experience ever. Direct communication with Tom was a constant even when he knew someone else was supposed to handle something. Definitely appreciated the quick, knowledgeable, and professional service provided.

BWBryan W.
March 2020 · ✓ Verified
★★★★★

Tom and team did an outstanding job. the process was as seamless as it could be. We proposed a closing date up front and ended up closing early than that – across a holiday season – due in large part to Tom’s team’s effort.

JMJohn M
February 2020 · ✓ Verified
★★★★★

Tom & his team were great to work with again. His patience and tenacity were so helpful in meeting our needs!

DWDesirée Wagoner
February 2020 · ✓ Verified
★★★★★

Tom and his team have been a great help to my wife and I. They listened carefully and helped us through the entire process of financing. When we found that our seller wanted a short turnaround time, Tom and his team stepped up and got us through refinancing our home, and purchasing a new one. We are very grateful to Arbor Financial and their excellent staff!

GVGary V
February 2020 · ✓ Verified
★★★★★

This is the third time we work with Tom and we are very happy with his service. Tom and his team are very reliable and efficient. Gaby and I will definitely rely on Tom and his team again with our future financial needs.

GAGabriela and Elias
January 2020 · ✓ Verified
★★★★★

As always Tom, you and your team have done a stellar job for us. As Realtors we work with many different lenders & have learned that you and your team are heads & shoulders above the rest. Thank you for giving us a wonderful experience & always looking out for our best interests, we will continue to refer our business to you, Jack & Ellen Watkins

EWEllen Watkins
January 2020 · ✓ Verified
★★★★★

Tom is very patient and works hard to educate the customer and help them get exactly what they want. He is working nearly round the clock to make sure he is available at any time or any place. In the rare instance that he’s not available, he has a great team to support him and help out the customer. We have worked with Tom twice now. Once on a purchase and again on a refinance. If I have the need again in the future, I’m definitely keeping Tom at the top of my list. I give him my highest recommendation.

MVMike V.
December 2019 · ✓ Verified
★★★★★

Working with Tom and Arbor Financial was an unexpected delight. Being as this was my first VA Loan home purchase and the second loan company I have worked with, I was a bit weary; however, Tom and his team were easy to work with. Arbor Financial consistently kept me informed, was responsive and happy to answer my multitude of questions, processed/collected all required documentation quickly and efficiently. I would highly recommend Tom and Harbor Financial.

WPWill P.
December 2019 · ✓ Verified
★★★★★

This was the first time I utilized Arbor Financial Group, and was extremely satisfied with all of the staff I worked with. As an example, Tom and his team provided constant updates and kept timely appointments from their appraiser to notary which saved me time as I work about an hour away. Further, using electronic software to complete the application and loan documents made this the easiest refinance I have ever done! I would highly recommend Tom and his team.

GOGary Olvera
December 2019 · ✓ Verified
★★★★★

As first time buyers.. we are extremely grateful to have worked with Tom Santos. He was not only professional but was also very thorough. He would also make time for us to answer any questions or go over things we didn’t understand. In the end we got a good deal with a great rate. We definitely look forward in working with Tom in the future.

VVVeronica Villa
November 2019 · ✓ Verified
★★★★★

Once again Tom and his team have provided us with excellent service. My husband and I have used Tom for the last 20 years exclusively, this time for a refinance. He is very informative no matter the situation and will spend the time necessary to educate you about the loan program you are considering. We have confidence in Tom as he has never steered us wrong and he always seems to have his finger on the pulse of the market. We trust that he is candid with us and puts in the work to get us the best deal. We will always HIGHLY recommend Tom for any of your mortgage needs!

HSHeather Storms
November 2019 · ✓ Verified
★★★★★

Tom Santos and his team at Arbor Financial Group recently helped our dream come true to purchase a home. Tom was extremely knowledgeable and helpful throughout the entire homebuying process. His communication was always positive and he truly looked out for what was best for us financially. We were able to close escrow right on time, had a great interest rate, and he was exceptionally efficient in every step along the way. He and his team provided exemplary service and we could not have been happier to have Tom Santos and his expertise serving us with our home loan.

Ccclothier1
November 2019 · ✓ Verified
★★★★★

I have used Tom and his team on several purchase transactions with great service and success! Always smooth and on-time.

CWC. Wallace
October 2019 · ✓ Verified
★★★★★

Very efficient and reliable, I was ready to close escrow on my new home a week before the buyers of my property.

JSJulio Sosa
October 2019 · ✓ Verified
★★★★★

Tom was very knowledgeable and very patience with me, I know that this is his job but he made me feel very comfortable, and secure. His knowledge with military requirements/documents made my entire process easy. I am glad I was able to get my home with him. Thank you Tom!

KAKarla Auquilla
October 2019 · ✓ Verified
★★★★★

Our experience with Tom and his team was great! This was our first home and Tom made sure we understood the loan process and explain the stage we were at and what we should expect at all times. Process was quick and easy. Tom presented to us different options and recommended the best one for us. At the end Tom came up with even better numbers in our favor, more than we were expecting. I would highly recommend Tom and his team. Thank you Tom for making this experience so great, and for helping our family attained our dream home!!!

SVS. Valenzuela
October 2019 · ✓ Verified
★★★★★

Very professional and everything was explained in very simple terms. I was updated on changes and I highly recommended Tom Santos and this great crew. 5 stars out of 5 for him.

JBJoseph Butler
October 2019 · ✓ Verified
★★★★★

This was my second refinance and working with Tom and Jennifer. They are simply outstanding to work with. They are professional and very responsive to all our needs. Their rates and fees are also very competitive. We will definitely do business with them in the future!

CWCRAIG WILLS
September 2019 · ✓ Verified
★★★★★

Tom and his team are professionals that have the experience needed to make the home purchasing process smooth. They were always available for my questions early in the morning and late at night. They answered any questions or concerns I had and made me feel comfortable about asking simple questions. We closed on time even when I made some changes that should have pushed the close. Tom, Jennifer and John are great to work with.

TTBrown
September 2019 · ✓ Verified
★★★★★

The team at Arbor was great. Closed ahead of schedule which was less than a month. No hiccups and Tom overestimated my total closing costs so there we no financial surprises and I actually came in less than projected. Great professional team.

JGJon Gunkel
August 2019 · ✓ Verified
★★★★★

Good communication, informative, friendly, and honest.

JPJames P.
June 2019 · ✓ Verified
★★★★★

Tom Santos is a very talented professional. He can come up with creative solutions to make things work. We are so happy that he and his team helped us to secure the loan and complete the transaction. He also kept us in the loop and brought all involved parties onto the same page with any progression or hurdle during the process. It has been an amazing experience with Tom and his team!

KRKelly R.
May 2019 · ✓ Verified
★★★★★

Tom is very nice and knowledgable. Compared with other lenders we worked with, he can find solutions to financing problems most others can’t.

KWKevin W.
May 2019 · ✓ Verified
★★★★★

I felt confident right from the start that Tom would sort through all of our options with wisdom and a high degree of transparency. We are very glad that we chose him and his team for our first mortgage.

SKSamuel Keyes
May 2019 · ✓ Verified
★★★★★

Tom was very knowledgeable, responsive, and if there were any bumps, he made an effort to smooth them over. Tom’s knowledge of the area was also key to our decision, not to mention low rates and fees. I would absolutely recommend Tom to anyone relocating to Temecula. Thank you!

MBMichael Bohac
May 2019 · ✓ Verified
★★★★★

Tom is incredibly knowledgeable and a true expert in his field. He looks out for his clients by finding the best products for them. He is responsive and constantly communicate, so there is no guessing as to the status of the process. I have repeatedly gone only to Tom for all of my loan and re-financing needs over the past 20 years, and will continue to do so in the future.

MMMarc Miles
May 2019 · ✓ Verified